AI & ML Developer

An independent contractor role building AI-driven automation for customer support and ticketing systems, fully remote and open to candidates worldwide. The organisation is a virtual staffing provider expanding its technology team. The role suits a developer who enjoys natural language processing, conversational AI and practical automation work, and who can commit around 20 hours a week within a flexible weekday window that overlaps with US Eastern hours. There is potential to grow into a full-time position over time.

What you'll do

• Design and develop NLP models for chatbots, text classification, sentiment analysis and document processing
• Build and deploy intelligent chatbots with intent recognition and multi-turn dialogue flows
• Develop AI models for ticket categorisation, prioritisation and automated routing
• Build APIs and integrate AI tools with CRM and IT service management platforms
• Evaluate and optimise models for accuracy and low-latency performance
• Document architectures and workflows and share AI tool knowledge with internal teams

What you need

• Experience with NLP and chatbot development
• Proficiency in Python and frameworks such as PyTorch, TensorFlow or Hugging Face Transformers
• Familiarity with pre-trained large language models and fine-tuning
• Experience building REST APIs and working with relational or NoSQL databases
• Understanding of data privacy considerations such as GDPR
• Ability to work around 20 hours per week within a flexible weekday schedule

Open to applicants anywhere in the world.

How to apply

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