Performance Assurance Analyst, Federal Health IT (Remote - US only)

A technology services company that builds and supports mission-critical software for federal organizations is hiring a Performance Assurance Analyst for its federal healthcare technology work. The role independently measures and verifies service performance so that customers receive accurate, evidence-based results. The analyst stays separate from the engineering team that builds the data pipelines, providing an objective check on reported outcomes.

What you'll do

• Calculate experience-level, service-level and KPI results from customer-owned data using established measurement definitions.
• Prepare monthly and quarterly performance measurements with traceable calculations and supporting documentation.
• Maintain a performance exception register covering service delays, measurement pauses, missing data and baseline-related exceptions.
• Audit data pipeline outputs against source records to confirm accuracy, completeness and consistency.
• Document and report discrepancies, and work with responsible teams to resolve them.
• Build reconciliation packages for authorized customer review, and support quarterly performance reviews with clear findings.

What you need

• At least 3 years of professional experience in performance measurement, audit or quality assurance on a service contract.
• Strong proficiency in Microsoft Excel and Power BI for analyzing, validating and presenting performance data.
• Eligibility for a Tier 3 federal investigation (personnel vetting).
• Must be located in the United States.

Applicants must be based in: United States.

How to apply

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