Service Process Improvement Specialist

This hybrid role in Gombe State, Nigeria, centres on reviewing and strengthening how a recruitment services organisation delivers its work. The successful candidate will evaluate existing service frameworks and refine them so they meet client expectations and recognised industry standards. The organisation is looking for someone methodical and precise, who enjoys detailed analysis, works well with different stakeholders, and can deliver quality results on schedule. The role suits an experienced operations or service management professional who wants to shape processes rather than only follow them.

What you'll do

• Carry out thorough assessments of service processes to identify areas for improvement
• Facilitate discussions with stakeholders to build alignment and shared understanding
• Deliver high-quality outputs within specified project timelines

What you need

• Strong knowledge of service optimisation frameworks and methodologies
• At least 4 years in service management or operational roles with relevant outcomes
• Analytical thinking and strong attention to detail

How to apply

Get the free i'llTip app to see the employer's details and apply. i'llTip's AI can tailor your résumé to this job, and you'll get alerts for similar roles.

Prefer the website? Continue on illtip.comOr get the app: Android · iPhone