Customer Service Coordinator (Remote)

A remote customer service role open to candidates based in Nigeria, suited to people who enjoy helping customers resolve issues efficiently. The organisation is a recruitment-focused business hiring on behalf of its clients. The role centres on supporting customers through digital channels and keeping service requests moving to resolution. It would suit someone with some prior support experience who is comfortable working with CRM and help desk software and who stays calm when handling urgent or complex enquiries.

What you'll do

• Handle customer support enquiries and manage tickets through to resolution
• Use CRM and help desk tools to record and track customer interactions
• Resolve issues under pressure and escalate where needed

What you need

• At least 1 to 2 years of experience in customer support or a similar role
• Proficiency in CRM and help desk tools
• Experience with customer support and ticket handling
• Strong problem-solving skills under pressure

Applicants must be based in: Nigeria.

How to apply

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