Customer Success Manager (Remote - US and Canada only)

Salary: $75,000 - $85,000 per year (US-based); CAD 80,000 - 90,000 per year base for Canada-based candidates, plus a 10-15% bonus. A software company serving outdoor service businesses in North America is hiring a Customer Success Manager for its operational software platform. After onboarding, you take ownership of client relationships, using customer feedback and usage data to deliver more value and reduce churn. The role suits someone who enjoys client-facing work, process design and a fast-moving small-company setting.

What you'll do

• Own renewals and expansion opportunities for a book of accounts, working with sales and other internal teams
• Build and monitor customer health metrics to spot churn risk and accounts that need help getting full value from the product
• Review product adoption trends to identify where features need to be simplified
• Run the Net Promoter Score process and work with detractors to improve their experience
• Advocate for clients internally and share customer insights with product, marketing and sales
• Help create standard processes for high-value accounts, and encourage feature adoption through webinars and events, including occasional travel

What you need

• Ideally 2+ years in customer success, account management, business development, consulting or another client-facing role
• Strong communication and executive presence, with excellent organization and attention to detail
• Comfortable creating structure in ambiguous situations and moving quickly
• Experience working across cross-functional teams such as sales, product, marketing and implementation
• Strong analytical skills for turning data into insights; Excel experience preferred
• Must be legally authorized to work in the US or Canada without sponsorship

Applicants must be based in: United States, Canada.

How to apply

Get the free i'llTip app to see the employer's details and apply. i'llTip's AI can tailor your résumé to this job, and you'll get alerts for similar roles.

Prefer the website? Continue on illtip.comOr get the app: Android · iPhone

🔔 Get new jobs like this first: join i'llTip Jobs on Telegram · or get personal job alerts