Manager, Customer Success (Remote - Europe)

Eligible countries: Germany, Norway, Estonia, Netherlands, Hungary, Portugal, Poland, Austria, Finland, Lithuania, Ireland, Bulgaria, Denmark, Belgium, Czech Republic, United Kingdom, Croatia, Spain, Greece. Team is distributed across multiple time zones; Berlin is the main hub. A fast-growing AI workflow automation software company with a large developer community is adding a people leader to its EMEA Customer Success organization. You will lead a team of Customer Success Managers who work with the company's largest and most technically complex enterprise customers. The team starts with four CSMs and is planned to grow through 2027, so you will help hire and shape it as it scales.

What you'll do

• Lead a portfolio of the region's largest and highest-risk enterprise accounts alongside your CSMs, stepping into executive conversations when needed.
• Hire, onboard, coach and develop CSMs through regular 1:1s, development plans and skill-building.
• Run the team's operating cadence: forecasting, account health reviews and structured risk reviews.
• Build repeatable Customer Success processes for onboarding, QBRs, adoption, retention and expansion.
• Work with Sales, Product, Support, Technical Account Management and Renewals to deliver a strong end-to-end customer experience.
• Collaborate with Customer Success leaders in other regions on shared playbooks and global initiatives.

What you need

• 2-3+ years of people management experience, including hiring and retaining Customer Success talent.
• 7-10 years in Customer Success, Professional Services, Account Management or similar customer-facing roles, including large, complex, high-risk enterprise accounts.
• Experience in enterprise IT or technology environments and an understanding of technical buyers.
• Comfortable running forecasts, account-health cadences and risk reviews for a complex book of business.
• A builder mindset: comfortable working where processes are still being defined and willing to solve problems hands-on.
• Right to work in your country of residence from the list above. Fluent English is required, as it is the company language.

Applicants must be based in: United Kingdom, Germany, France, Netherlands, Spain, Portugal, Poland, Ireland, Italy, Belgium, Greece.

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