Customer Support Consultant, Music Industry (Short-Term Contract - Remote, Albania)

A customer support outsourcing provider that works with technology companies across 30+ countries is hiring short-term Level-1 support consultants to work from home. The team supports clients in many languages and industries, and this contract focuses on an online guitar and musical instrument retailer's customer base. The role is seasonal, running from November 2026 to January 2027, with a Monday to Friday schedule from 9 AM to 5 PM CET.

What you'll do

• Provide Level-1 support by email and social media, with live chat planned for later
• Handle e-commerce order questions, including order status, changes and general enquiries
• Respond to tracking requests and help resolve delivery problems
• Process returns and guide customers through the return steps
• Answer basic product and technical questions in plain language for non-technical customers
• Escalate complex or high-priority cases to the right internal team

What you need

• C1-level English, both spoken and written
• At least 6 months of customer service experience in a fast-paced setting
• Interest in or familiarity with the guitar or music industry (playing an instrument, or music retail or instrument brand experience)
• Solid troubleshooting skills, attention to detail, and the ability to prioritise several tasks
• Familiarity with CRM systems and basic technical support
• Own personal laptop (Windows 11, macOS Sequoia or newer, or Linux, with at least 8 GB RAM), internet of at least 50 Mbps down and 40 Mbps up, and a backup power/internet option for at least 4 hours

How to apply

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