Customer Success Manager, Growth (Remote - UK)

This is a customer success role at a fast-growing SaaS company that provides an AI-driven analytics and marketing operations platform for eCommerce brands. You will onboard a high-volume portfolio of online retail businesses, handling technical setup and then supporting them as they grow. The role is hands-on and suits someone who enjoys turning technical configuration into clear guidance for non-technical business owners.

What you'll do

• Run kickoff calls to map each customer's tools, stakeholders and goals, then lead the technical configuration of the platform.
• Guide customers through tracking installation, UTM parameter setup and validation across paid advertising channels.
• Connect and troubleshoot integrations with common ad, email, spreadsheet and team messaging tools, resolving blockers early.
• Walk customers through dashboards and attribution models, helping them choose settings that fit their business.
• Manage onboarding and health pipelines in a CRM from kickoff through renewal, and work with Sales and Support on escalations.
• Spot churn risk early, identify expansion opportunities, and contribute to improving onboarding playbooks.

What you need

• Must be based in the United Kingdom.
• Experience in customer success, customer support or SDR work, ideally in SaaS or eCommerce/marketing technology.
• Comfort learning and configuring software platforms, with the ability to explain them clearly to others.
• Familiarity with the eCommerce marketing stack, such as Meta Ads, Google Ads, TikTok, Klaviyo, Shopify or UTM tracking, is a strong plus.
• Strong written and verbal communication, and the organisation to manage many onboardings at once.
• Comfort leading renewal and negotiation conversations.

Applicants must be based in: United Kingdom.

How to apply

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