Customer Support Executive (Remote - US only)

Working hours are Monday to Friday, 10:00 AM to 7:00 PM Eastern Time. This is a customer support role with a fast-growing business-to-business trading platform that connects jewelry retailers with wholesale suppliers. The team focuses on fast response times and resolving day-to-day client issues across several channels. The company is in a rapid expansion phase and works in a fast-paced, low-hierarchy environment. This is an immediate-start position.

What you'll do

• Work to keep response and resolution times within team targets, with customer satisfaction as the priority.
• Work with other internal teams to find and fix the root causes of recurring customer issues.
• Act as the customer's voice internally, passing on feedback and insights clearly.
• Keep up with new product releases and changes so customers receive accurate guidance.
• Set personal development goals alongside team KPIs.

What you need

• At least 2 years of experience in online customer support, including live chat and calls.
• Strong organisation and the ability to switch between several support platforms at once.
• A proactive, customer-first mindset with a sense of ownership.
• Clear, assertive communication, both with customers and colleagues.
• Must be based in the United States and able to work the required Eastern Time hours.
• Written application must be submitted in English.
• Nice to have: Zendesk experience, and native or fully professional Spanish or French.

Applicants must be based in: United States.

How to apply

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