Client Support Specialist - After Hours (Remote - US only)

Pay: $24/hr - $24/hr (hourly rate). Candidates must be based in the US. A mental health care provider is hiring a remote Client Support Specialist for its after-hours team. You will be the first point of contact for members starting their care journey, helping them understand their options and connecting them to the right support. The role is fast-paced and high-volume, handling calls, emails and chats, and training is provided on how to support members.

What you'll do

• Assess members' needs and explain the company's services and benefit options
• Recognize potential safety concerns and escalate cases to clinical teams promptly
• Answer benefit, product and technical questions across phone, email and chat
• Move between channels as volume changes during the shift
• Document interactions accurately in CRM tools
• Work within a structured team environment and take feedback to grow

What you need

• At least 1 year of direct experience in customer support, customer service or another high-touch service role
• Strong written and verbal communication, with a clear, concise and warm tone
• Comfort with CRM tools such as Zendesk or Salesforce, or chat tools; quick to learn new systems
• Availability for one of the required shifts: Sunday-Thursday or Tuesday-Saturday, 11:30am-8pm Pacific Time
• Flexibility to work evenings, weekends and holidays as part of regular coverage
• Remote work experience and healthcare or technology background are a plus

Applicants must be based in: United States.

How to apply

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