Enterprise Customer Success Manager (Remote - US only)

This role sits within the customer success team of a fast-growing safety and risk software company that provides threat intelligence and emergency communication tools to businesses of all sizes. The Enterprise Customer Success Manager owns relationships with large, multi-national accounts and works as a strategic partner to help them reach their goals with the platform. The position works closely with implementation, support, marketing, and sales teams.

What you'll do

• Build and manage relationships with a portfolio of enterprise customers, supporting adoption, retention, and expansion.
• Run regular touchpoints and Quarterly Business Reviews that show customers their realized value and recommend new features.
• Assess risk for each account and recommend best practices to protect retention.
• Consult with customers on data automation options, including configurations for matrixed organizations.
• Coordinate across internal teams as the single point of accountability for account execution, and keep executives informed with timely escalations.
• Feed customer software requirements back to product management and train customers on new releases.

What you need

• At least 3 years of experience as a Customer Success Manager, including 1-2+ years supporting enterprise customers.
• Strong written and verbal communication skills and the ability to work with a wide range of customer profiles.
• Proficiency with Salesforce and Excel; experience with Gainsight is a plus.
• Strong project management, prioritization, analytical, and negotiation skills.
• Experience in emergency communications or risk response is nice to have.
• Must be authorized to work in the United States; the employer does not sponsor work visas.

Applicants must be based in: United States.

How to apply

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