Medical Virtual Assistant - Administrative & Patient Support (Remote - Philippines)

Open to candidates based in the Philippines who can work US Central Time business hours. This is a remote administrative and patient support role for an orthopedic and sports medicine practice in the United States. The position acts as the link between patients, front-office staff, clinical providers, and outside healthcare facilities. The work centers on phone communication, scheduling, and insurance paperwork in a busy outpatient setting.

What you'll do

• Answer inbound patient calls, make outbound follow-up calls to patients and insurance carriers, and handle daily voicemails.
• Route clinical questions to the medical team and answer non-clinical questions about appointments and practice policies.
• Start, submit, track, and resolve prior authorization requests for diagnostic imaging (MRI, CT, X-ray) and orthopedic procedures through insurance payer portals.
• Schedule, reschedule, and verify patient consultations in the practice's EMR and keep patient demographics up to date.
• Prepare, send, and track specialty referrals to physical therapy providers, imaging centers, and outside specialists, confirming receipt.
• Monitor the general administrative inbox and respond promptly to inquiries.

What you need

• At least 2 years of experience in a medical office, clinic, or healthcare administrative role.
• Prior authorization and specialty referral experience, ideally with imaging or orthopedic procedures.
• Fluent, clear, accent-neutral spoken and written English with strong listening skills.
• Working knowledge of EMR and practice management software, email tools, and web portals.
• Solid understanding of HIPAA privacy rules, medical terminology, and patient confidentiality.
• Ability to work Monday to Friday, 9:00 AM - 5:00 PM Central Time (US).
• Private, quiet home office with a lockable door, a PC or Mac, reliable high-speed internet with a backup option, and a noise-canceling headset.

Applicants must be based in: Philippines.

How to apply

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