Billing Support Specialist

This is a fully remote, full-time customer support role open to candidates worldwide, including those based in Nigeria. The role focuses on billing support for technical customers, so it suits someone who enjoys helping people resolve account and payment questions clearly and patiently. The organisation is a software company whose team works across time zones, so comfort with written, asynchronous collaboration matters. It suits support professionals with at least two years of experience who can explain technical matters in plain language and are confident working in English.

What you'll do

• Provide billing support to technical customers
• Resolve billing and account questions in clear, accurate written and verbal communication
• Explain technical and billing details to both technical and non-technical audiences
• Collaborate with a globally distributed, asynchronous team

What you need

• At least 2 years of customer support experience providing billing support to technical customers
• Excellent communication skills and fluency in English
• Ability to communicate clearly across technical and non-technical audiences
• Experience working in async or globally distributed teams

Open to applicants anywhere in the world.

How to apply

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