Billing Support Specialist (Remote - Worldwide)

Applicants can be based anywhere; the role supports customers across EMEA, so time zone overlap with European business hours is helpful. A fast-growing developer tools company with a globally distributed, largely asynchronous team is hiring a Billing Support Specialist. You will own billing questions from customers across EMEA, working directly with them and with the billing engineering team. The role goes beyond closing tickets: you will spot recurring patterns, suggest workflow fixes, and feed product improvements that help the support operation scale.

What you'll do

• Send fast, first responses on all billing support cases, including pre-sales questions, usage optimisation, and payment disputes.
• Investigate account-specific problems such as failed payments, unsettled invoices, and requests for payment extensions.
• Triage incoming cases: point customers to existing answers, documentation or code examples, or escalate to the right technical or business colleague.
• Identify internal tools that could be built or adopted to make support faster.
• Reproduce reported issues and, where useful, write test cases that improve coverage.

What you need

• At least 2 years of customer support experience providing billing support to technical customers.
• Fluent English with clear written and spoken communication for both technical and non-technical readers.
• Experience working in async or globally distributed teams.
• Comfortable with ambiguity and moving quickly through changing priorities.
• Working knowledge of SQL is a plus, not a requirement.

Open to applicants anywhere in the world.

How to apply

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