Customer Support Representative

This remote role in Nigeria centres on helping customers get the most from a technology platform. It suits a patient, friendly person who enjoys explaining things clearly and solving everyday problems. The organisation offers digital products and services and provides training on its tools, so the role is a good fit for someone new to tech support who wants to build a career in operations or account management.

What you'll do

• Assist customers with questions about the product and their account
• Help users with account registration, product usage and wallet operations
• Support customers with message sending and general platform questions
• Support users through onboarding
• Record customer issues clearly and accurately

What you need

• Good communication skills
• Patience and a customer-service mindset
• Basic computer literacy
• Ability to document issues clearly

Applicants must be based in: Nigeria.

How to apply

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