Customer Support Consultant (Remote - Worldwide)

The posting lists São Paulo, Brazil as its reference location, so applicants should confirm they can take a contract from their country of residence. A global customer support company that provides outsourced, technology-driven support for software, SaaS and hardware clients in 30+ countries. The team supports clients across 60 languages and many industries. This is a remote contract role handling customer contacts for client products, with a focus on the travel industry.

What you'll do

• Provide customer support by phone, live chat and email
• Build lasting customer relationships and keep service quality high
• Learn and keep up with client tools and products
• Handle sensitive customer data securely and with care
• Work with developers and other specialists to resolve technical issues
• Meet agreed KPIs and service targets

What you need

• C1-level English, spoken and written
• At least 6 months of experience in a customer support role
• Experience in the travel industry is required
• Strong analytical and research skills and a positive, proactive attitude
• Own computer with at least 8 GB RAM and a stable connection (minimum 50 Mbps download, 40 Mbps upload)
• Experience with Zendesk or another CRM, and ticketing experience, are a plus

Open to applicants anywhere in the world.

How to apply

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