Client Retention Specialist (Remote)

Client Retention Specialist (Remote) (full-time) · Remote. The full job description, the employer and how to apply are in the i'llTip app.

What you'll do

• Explain the hardship debt program to enrolled customers, including its benefits, process and available options.
• Listen actively and calm upset customers, addressing their concerns about their finances.
• Review customer records and program progress in the CRM and keep accurate notes of every interaction.
• Assess each customer's financial situation and suggest suitable paths toward becoming debt-free.
• Work with customers on tailored solutions that keep them engaged in the program, and meet or exceed retention targets.
• Deliver strong service over the phone and through other channels, anticipating needs customers have not yet voiced.

What you need

• Required: prior experience in retention, sales or collections.
• High school diploma or equivalent; an associate's or bachelor's degree is a plus.
• Comfortable with a fast-paced role and high call volumes, and able to stay calm under pressure.
• Proven ability to negotiate and de-escalate client issues.
• Proficient with CRM software and comfortable learning new financial tools.
• Strong written and verbal communication, troubleshooting and time management skills.

How to apply

Get the free i'llTip app to see the employer's details and apply. i'llTip's AI can tailor your résumé to this job, and you'll get alerts for similar roles.

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