Customer Care Associate (Remote - US only)

Pay: $26.15/hr - $38.46/hr (hourly rate). Candidates must be located in the US. This is a customer care role at a healthcare technology company that builds software used by a large network of mental health therapists and their patients across all 50 states. You will support providers and patients through email, live chat and phone, helping them with operational and technical questions on the platform. The team is growing its support hours, so the role is fast-paced and suited to people who enjoy solving problems for others.

What you'll do

• Handle roughly 40 provider and patient inquiries per day across email, live chat and phone.
• Resolve operational and technical issues clearly and empathetically, escalating or consulting resources when needed.
• Stay current on the product, service and insurance-related processes through ongoing training.
• Handle sensitive or high-pressure conversations calmly and work toward a positive resolution.
• Flag recurring customer friction and suggest process or product improvements to your team.
• Work scheduled shifts, including weekends and holiday hours (coverage Mon-Fri 9 AM - 6 PM and Sat-Sun 8 AM - 7 PM ET).

What you need

• Strong written and verbal communication skills, with a friendly, concise and solution-oriented style.
• Comfortable with de-escalation and difficult customer conversations.
• Good judgment and discretion when handling sensitive information.
• Interest in or prior experience in healthcare or healthcare technology is preferred.
• Ability to work weekend shifts and holiday hours.
• A quiet, private workspace and reliable high-speed internet to complete shifts.
• Must be authorized to work and reside in the United States.

Applicants must be based in: United States.

How to apply

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