Customer Service Representative (Remote)

This is a fully remote, full-time customer support role open to candidates based in Nigeria. It suits someone friendly, patient and organised, who enjoys helping people and keeping customers informed. The organisation is a consumer-facing business that values quick, courteous replies across several messaging and phone channels. The role is a good fit for people who are comfortable working independently, managing their own time, and sometimes working shifts, including weekends.

What you'll do

• Respond promptly to customer enquiries across messaging, email, social media direct messages and phone
• Resolve customer complaints, order issues and delivery tracking questions
• Process orders, refunds and exchanges in line with company policy
• Follow up with customers to check they are satisfied
• Keep accurate records of customer interactions
• Escalate complex issues to the right team and share feedback on recurring customer concerns

What you need

• OND, HND or BSc in any field
• Excellent written and spoken English
• Strong communication and interpersonal skills
• Good typing speed and basic computer skills
• Reliable laptop or smartphone, stable internet and a quiet workspace for calls
• Available for shifts, including weekends when required

Applicants must be based in: Nigeria.

How to apply

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