Customer Experience Manager

A full-time customer experience role based onsite in Wuse, Abuja, with a retailer of mobile phone accessories that serves customers both online and in store. The position suits an organised, people-focused professional who enjoys solving customer problems, building lasting relationships and turning enquiries into sales. Candidates with a few years of customer service, sales or retail experience, and a genuine interest in improving service processes, are well placed to thrive in this hands-on role.

What you'll do

• Handle enquiries from online customers and walk-in clients, and manage ongoing customer relationships
• Resolve complaints and follow up to confirm customer satisfaction
• Monitor service quality, keep customer records and prepare service reports
• Convert leads into sales and follow up with prospective customers
• Coordinate delivery fulfilment and keep delivery records
• Maintain accurate sales, preorder and stock records and report discrepancies

What you need

• OND, HND or Bachelor's degree
• 2 to 4 years of relevant experience
• Strong customer service, communication and relationship-management skills
• Ability to handle complaints and drive sales
• Effective record-keeping and attention to detail

How to apply

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