Customer Service Representative (Remote)

A remote, full-time customer support role where you act as the first point of contact for customers, answering enquiries and resolving complaints from home. It suits organisations that value friendly, reliable service delivered across several channels. The role is a good fit for people with strong written and spoken English, patience, and a calm approach to problem-solving, including those with some previous customer service experience.

What you'll do

• Respond to customer enquiries by chat, email, phone and social media
• Resolve complaints quickly and escalate complex issues
• Keep accurate records of customer interactions
• Follow up to confirm issues are resolved
• Meet response-time and satisfaction targets

What you need

• Strong written and spoken English
• Good communication, patience and problem-solving skills
• A laptop or smartphone and reliable internet
• Previous customer service experience is an advantage

How to apply

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