i'llTip JobsCustomer Success Manager (Remote - UK, EU or Americas, Contractor)
A learning technology company known for visual and audio-based learning tools is hiring a Customer Success Manager to focus on an AI-generated video product. The role protects and grows revenue by driving adoption, retention and satisfaction across the customer base. Work is remote and cross-functional, touching account management, support, product and marketing. The contract is open to experienced customer success professionals who can work independently.
What you'll do
- Drive product adoption against agreed service levels and build enablement plans that fit customers' content creation workflows.
- For a portfolio of direct accounts, act as the main operational and commercial contact and own renewals before contract end dates.
- Monitor usage and health signals, run business reviews and NPS surveys, and re-engage at-risk accounts.
- Create educational resources such as videos, guides and customer messaging, and act as subject matter expert on AI video and video-based learning.
- Maintain accurate account records, renewal forecasts and portfolio reporting in CRM and customer success systems.
What you need
- Professional working proficiency in English.
- Bachelor's degree in business, education technology, data analytics or a related field.
- 3-5 years in customer success, account management or a similar customer-facing SaaS role, including managing renewals with B2B customers.
- Strong data literacy with Excel, BI dashboards or CRM platforms, plus clear communication and presentation skills.
- Able to work independently in a remote-first environment, and legally authorized to work in your country of residence (UK, EU or the Americas).
- Able to invoice as a contractor and handle your own taxes and benefits.
Applicants must be based in: United Kingdom, Germany, France, Netherlands, Spain, Portugal, Poland, Ireland, Italy, Belgium, United States, Canada, Mexico, Brazil.
How to apply
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