Customer Success Manager (Remote - US only)

Candidates must be based in the US. A cybersecurity company that provides identity and access management software to some of the largest enterprises in the world is hiring a Customer Success Manager. You will be a named resource and partner for customer organizations, building lasting relationships and serving as a day-to-day technical point of contact. The role suits someone who enjoys combining customer advocacy with hands-on technical problem solving.

What you'll do

• Serve as the main point of contact for major customer incidents, managing expectations and communication through to resolution.
• Analyze customer data such as support cases, survey responses and renewal behavior to spot technical trends and risks.
• Represent the customer's needs internally and advocate for them with product and other teams.
• Track adoption and usage trends and recommend actions based on risk and customer goals.
• Proactively guide customers on platform features that match their interests and business objectives.
• Travel to customer sites occasionally and cover some after-hours or weekend needs as required.

What you need

• At least 4 years of experience in customer success or customer experience roles.
• Experience consulting on or implementing IT systems, ideally cloud services or identity management.
• Strong technical aptitude for learning customer use cases and architecture requirements.
• Curious, proactive mindset for finding adoption blockers and risks.
• Experience with Salesforce, Gainsight or comparable CRM tools.
• Solid technical understanding of cloud solutions.

Applicants must be based in: United States.

How to apply

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