Customer Support Agent

This is a remote, worldwide role supporting developers who build with a data extraction API. You will be the knowledgeable first point of contact for customers with questions about their account, usage and product behaviour. Much of the work is investigating issues by reading documentation and HTTP responses, then explaining what is happening and what comes next. When a problem needs a code change, you will pass on clear context to the engineering team. The role suits a patient, technically curious support professional who enjoys solving problems for developers and writing clearly under pressure.

What you'll do

• Answer email questions about API keys, credits, billing and endpoint usage
• Reproduce reported problems using documentation, HTTP responses and safe diagnostic information
• Explain solutions clearly and set accurate expectations while an issue is still under investigation
• Prepare useful handoffs for engineering when a problem needs a code change
• Improve help content when the same questions recur

What you need

• Customer support experience with software, ideally APIs or developer products
• Comfortable reading JSON, HTTP status codes and API documentation
• Patient, precise written English
• Good follow-through on unresolved questions
• Familiarity with usage-based billing is helpful
• Availability overlapping US or European working hours is preferred

Open to applicants anywhere in the world.

How to apply

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