Member Care Expert (Remote - Belgium or France)

A fast-growing health insurance company that combines insurance, prevention and care in one digital experience is hiring a member-facing care specialist for its Belgian care team. You will be the first point of contact for members who need help with their health coverage, handling questions by chat, email and phone. The role is a mix of direct member support and hands-on work to improve processes and products. Remote work is offered, with an expectation of some in-person team collaboration.

What you'll do

• Respond to member requests by chat, email and phone in a clear, accurate and timely way
• Resolve member problems end to end and explain health insurance and care options in plain language
• Contribute to projects that improve support processes, tools and the product, based on what you observe
• Learn the insurance and healthcare landscape in depth and help onboard new members of the care team
• Help build and grow the Belgian care team as it expands

What you need

• 2+ years of experience in customer support, education or communication roles
• Fluent in English and Dutch (bilingual)
• Legally eligible to work from Belgium or France
• Strong written communication skills and comfort with computers and new software
• A highly empathetic approach to members dealing with health concerns
• Self-motivated, entrepreneurial and keen on teamwork, learning and teaching

Applicants must be based in: France, Belgium.

How to apply

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