Customer Support & Onboarding Specialist

A fully remote role open to candidates worldwide, including Nigeria, with a technology-focused organisation that serves its clients through digital products and services. The position blends frontline customer support with guiding new users through their first steps on the platform. It suits people who enjoy helping others succeed, communicate clearly, and spot patterns in customer feedback that can improve the service. Some basic technical problem-solving is involved, with complex issues passed on to internal teams.

What you'll do

• Respond to customer enquiries promptly with helpful, high-quality support
• Guide new users through platform onboarding so they adopt products and services smoothly
• Troubleshoot basic technical issues and escalate complex bugs to internal teams
• Gather customer feedback, track recurring issues, and share insights to improve service

What you need

• Experience in customer support, user onboarding, or client communication
• Ability to troubleshoot basic technical issues
• Strong written and verbal communication skills
• Passion for client success
• Ability to work remotely

Open to applicants anywhere in the world.

How to apply

Get the free i'llTip app to see the employer's details and apply. i'llTip's AI can tailor your résumé to this job, and you'll get alerts for similar roles.

Prefer the website? Continue on illtip.comOr get the app: Android · iPhone

🔔 Get new jobs like this first: join VA & Admin Jobs on Telegram · or get personal job alerts