Customer Support Consultant, Hospitality (Remote - South Africa)

A global customer support outsourcing company that supports technology clients in 30+ countries across 60 languages is hiring remote customer support consultants. You will handle customer contacts for client products, with a focus on the travel industry, and work from your own home office. The company describes a multicultural team and a people-first management approach. Compensation is stated in USD.

What you'll do

• Provide customer support by phone, chat and email for client products
• Build lasting relationships with customers and resolve their issues
• Learn and keep up with client tools and support technology
• Handle sensitive customer data securely and carefully
• Meet agreed KPIs while maintaining a clear understanding of client solutions
• Work with developers and other specialists to escalate and resolve technical issues

What you need

• Excellent English, C1 level in both spoken and written communication
• At least 6 months of experience in a customer support role
• Experience in the travel industry
• Strong analytical and research skills
• Proactive, positive and responsible attitude
• Personal computer with at least 8 GB RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
• Experience in hospitality or logistics is a plus

How to apply

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