Customer Support Engineer I (Remote - US only)

Pay: n/a. A security software company focused on helping organizations find and fix real-world risks is hiring an entry-level support engineer. You will be the first point of contact for customers and external security researchers who have questions or problems using the company's platform. The role suits someone early in their technical career who learns quickly, communicates clearly, and works closely with senior colleagues. A discretionary bonus or commission plan may also apply.

What you'll do

• Respond first to customer and researcher issues arriving by ticket, email and video, and resolve standard first- and second-level technical questions.
• Apply established workarounds for common problems and escalate issues that fall outside your scope.
• Write up repeatable solutions and keep knowledge base articles accurate and easy to follow.
• Help refine internal support workflows and documentation to speed up resolution times.
• Take regular coaching and feedback from senior team members to build technical skill and independence.

What you need

• 0 to 2 years of experience in technical support, customer-facing work, or a technology-adjacent role.
• Working familiarity with command-line tools such as Bash, SSH and grep.
• Foundational exposure to integrations such as Jira, SAML, APIs, or SSO/2FA.
• Strong written and verbal communication, with a focus on clear professional documentation.
• Good time management, composure under pressure, and a solutions-oriented mindset.
• Must be located in the United States. Interest in cybersecurity or ethical hacking is a plus.

Applicants must be based in: United States.

How to apply

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