Integration Engineer (French Speaker) (Remote - EMEA)

This is a customer-facing technical support role at an AI-first ecommerce search and discovery platform used by large online retailers around the world. You will help customer engineering teams connect their websites and mobile apps to the platform and make sure their product catalogs are set up correctly. The role works closely with Customer Success and other technical teams and suits someone who enjoys explaining technical topics clearly.

What you'll do

• Guide customers through onboarding and integration with the platform's APIs and open source libraries
• Troubleshoot integration problems together with Customer Success teams
• Help customers upload catalog data and configure facets, searchability, sort orders and result retrieval
• Act as the liaison between customers and internal technical teams, replying promptly with clear explanations
• Document recurring issues, solutions and onboarding steps to improve integration guides

What you need

• Proven experience in customer support or technical support
• Working knowledge of REST-based web services, APIs and integration best practices
• Strong French language skills (the role is advertised for French speakers)
• Excellent written and verbal communication, able to explain technical concepts to non-technical people
• Detail-oriented, proactive and strong at solving problems
• Preferred: familiarity with JSON/CSV, basic search or indexing concepts, debugging tools such as browser dev tools, API clients or logs, and JavaScript web development

Applicants must be based in: United Kingdom, Germany, Netherlands, Spain, Poland, Nigeria, South Africa, Kenya, Egypt, Uae.

How to apply

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