Dental Scheduling Virtual Assistant (Remote, South Africa)

Pay: n/a. Work follows US Central Time (Monday to Friday, 8:00 AM - 5:00 PM CT). This is a remote, full-time contract role supporting a pediatric dental practice in the United States. The job is focused on proactive outreach: working outstanding treatment plan and overdue re-care lists and turning them into booked appointments. The role works directly with the practice owner and two front-office coordinators, and performance is measured by outreach volume, completed follow-ups and appointments scheduled.

What you'll do

• Pull outstanding treatment and re-care reports from the practice management system each working day and manage them from list to booked appointment.
• Make a daily target of 40-60 quality outbound calls, using the practice's internet-based phone system so calls show as coming from the dental office.
• Follow up consistently with patients who do not book on the first attempt until there is a clear outcome.
• Schedule treatment and re-care appointments accurately against practice availability and patient needs.
• Keep a daily activity report of patients contacted, re-care visits booked and treatment plans scheduled, and keep outreach lists organized for the practice team.
• Join regular update meetings with the practice owner and front-office coordinators.

What you need

• Proven experience in a dental office scheduling outstanding treatment plans and re-care or recall appointments from practice management reports.
• A documented track record of converting outbound patient follow-up into booked appointments.
• Comfort making 40-60 outbound calls a day with a warm, patient-focused, professional tone.
• Ability to work Monday to Friday, 8:00 AM - 5:00 PM Central Time, and to start as soon as possible.
• Comfort learning cloud-based dental practice management software and internet phone systems independently.
• Reliable home office with backup internet and power, and willingness to take part in standard activity monitoring during working hours.
• Nice to have: experience with Curve Dental or another dental practice management platform.

Applicants must be based in: South Africa.

How to apply

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