Field Implementation Manager (Remote - US only)

The posting also names Canada as the primary work location, so confirm your eligibility with the employer before applying. This is a customer-facing implementation role with a software company that sells an AI-driven platform to automotive dealerships. You will take the lead on bringing the platform live at dealership sites, teaching dealer staff how to use it, and helping leaders see its value so adoption sticks. The role is built around regular travel, with about three weeks per month on-site across the US and Canada.

What you'll do

• Lead on-site launches at dealerships and keep go-live days running smoothly.
• Deliver hands-on training to dealership staff across different roles.
• Work with dealership leaders to explain the solution's business value and drive adoption.
• Troubleshoot implementation issues in real time while on site.
• Document launch results and hand accounts off to downstream teams.
• Pass field feedback to Sales, Product and Customer Success to improve onboarding.

What you need

• At least 1 year of customer-facing experience in training, onboarding, service or support.
• Experience leading on-site go-lives or product launches and training people across several roles.
• Strong communication and presentation skills, able to adjust to different audiences.
• Ability to learn new systems quickly and write clear documentation for handoffs.
• Comfort using AI tools to support training, documentation or workflows.
• Willingness to travel frequently. Background in SaaS, automotive, field training, deployment or customer onboarding is a plus; English/French or English/Spanish bilingual skills are a bonus.

Applicants must be based in: United States.

How to apply

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