Mid-Market Customer Success Manager

A remote role for a customer success professional who will own a portfolio of mid-market accounts for a construction technology software company in the United States. The job centres on being a trusted advisor to finance, operations and project leaders, guiding customers from onboarding through renewal and expansion. It suits someone who enjoys commercial conversations, thrives in a fast-moving early-stage team, and is comfortable working out problems hands-on without a fixed playbook. Familiarity with construction billing or finance processes is a useful advantage.

What you'll do

• Manage a portfolio of mid-market accounts and build relationships with executive sponsors and key stakeholders
• Lead onboarding and coordinate multi-stakeholder rollouts through to first live billing
• Run strategic business reviews linking product adoption to measurable outcomes
• Own renewal forecasting and retention plans, and drive upsell and cross-sell expansion
• Gather customer feedback and work with Product on priorities
• Coordinate cross-functional support to resolve complex customer escalations

What you need

• 5+ years in customer success, strategic account management or similar B2B SaaS role
• Experience owning large mid-market accounts
• Proven record of meeting retention, renewal and expansion targets
• Strong consultative and commercial skills with executive stakeholders
• Comfortable using customer health, usage and revenue data to set priorities
• Thrives in a fast-paced, ambiguous startup environment

Applicants must be based in: United States.

How to apply

Get the free i'llTip app to see the employer's details and apply. i'llTip's AI can tailor your résumé to this job, and you'll get alerts for similar roles.

Prefer the website? Continue on illtip.comOr get the app: Android · iPhone

🔔 Get new jobs like this first: join VA & Admin Jobs on Telegram · or get personal job alerts