L2 Technical Support Consultant (Remote - LATAM)

A global support-as-a-service company that delivers secure customer and technical support for software, SaaS and hardware clients in 30+ countries is hiring a Level 2 technical support consultant. You will work from your own home office as an independent contractor, handling technical cases by email, phone and chat in a multilingual team. The role suits someone who enjoys diagnosing hardware and software problems and documenting what they find.

What you'll do

• Provide technical support to customers through email, phone calls and chat
• Own technical issues reported by customers, triage them and resolve them where possible
• Escalate cases through the correct procedures to internal teams and stakeholders
• Keep accurate records of failures, maintenance activities and bugs
• Contribute to and maintain the support knowledge base and documentation
• Meet the service level agreements (SLAs) set for the team

What you need

• Excellent English, at C1 level for both spoken and written communication
• At least 1-2 years of experience as a technical support engineer, systems administrator or advanced support specialist
• Hands-on work with Windows and Linux, with a strong focus on the command line and terminal-based management
• Practical experience diagnosing and fixing hardware-related issues, and understanding how hardware and software work together
• Ability to read and analyze system logs to identify root causes
• A personal computer with at least 8 GB RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Applicants must be based in: Brazil, Mexico, Colombia, Argentina, Chile, Peru.

How to apply

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