Technical Support Engineer, TypeScript/React (Remote - Worldwide)

Candidates must be able to work standard Sydney business hours (Australia/Sydney time zone). This is a technical support engineering role at a fast-growing company that builds an AI-powered app builder. The platform lets business owners describe the software they want in plain language and receive a working product. Its top customers are often non-technical, so when the AI agent gets something wrong they need an engineer to get them moving again. You will combine hands-on debugging with product work so that each customer issue leads to a lasting platform fix.

What you'll do

• Resolve issues in customer-built apps, from bugs and integrations to architecture questions, and close tickets at high volume without leaving customers half-helped.
• Debug production problems using logs, traces, reproductions and minimal test cases.
• Explain technical problems and fixes to non-technical customers in clear, simple language.
• Feed fixes back into the platform or AI agent with the engineering team so the same issue does not recur, and flag recurring product gaps.
• Write and maintain public and internal documentation, including known issues, and build automation or tooling that helps support scale.
• Act as first point of contact for platform incidents during working hours, and keep the status page and customer updates current.

What you need

• Strong TypeScript and React experience.
• Solid understanding of modern web application fundamentals, including HTTP, APIs, authentication and databases.
• Demonstrated ability to debug production issues and reason about scalability, reliability, performance and security basics.
• Excellent written communication, with a concise, audience-focused style.
• Prior experience in a customer-facing role such as support, sales or pre-sales.
• Availability to work standard Sydney business hours.

Open to applicants anywhere in the world.

How to apply

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