Operations Manager

This is a remote, full-time operations leadership role based in Nigeria. The successful person will oversee the daily running of a staffing and career-support service, guiding a distributed team of virtual assistants and keeping client work on schedule. The organisation delivers recruitment and career-support services to clients, often on a US business-hours timetable. The role suits an experienced operations or team lead who is comfortable with accountability, improving processes, and stepping in calmly when priorities shift. Weekend work and flexible hours are part of the schedule.

What you'll do

• Lead and manage a remote team of virtual assistants
• Keep client deliverables on track and meet service commitments
• Monitor performance using trackers and key metrics
• Improve the systems used to recruit, onboard and support clients
• Step in directly when a deadline or service commitment is at risk
• Report to company leadership on operational progress

What you need

• At least three years in operations, project delivery, performance management or a related role
• Experience leading a team or recurring deliverables
• Proficiency with Google Workspace, Google Sheets or Excel, and task-management tools
• Clear written and verbal English with sound judgment under pressure
• Ability to give actionable feedback and handle confidential information
• Reliable remote setup with stable internet and a plan for power outages

Applicants must be based in: Nigeria.

How to apply

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