Virtual Assistant (Remote - Latin America)

A talent placement firm is recruiting an English-fluent virtual assistant for a home care agency. You will work remotely as an allocated team member at the agency, supporting its intake, scheduling, compliance and billing admin. The role suits someone who is organized, discreet and comfortable handling calls and messages from families and seniors.

What you'll do

• Handle incoming calls, emails and website inquiries from families and referral sources, log new leads and book in-home assessments
• Build and update caregiver schedules, fill last-minute call-offs and confirm visits with clients
• Track caregiver onboarding paperwork, background checks, training and certifications
• Keep client and caregiver records accurate and confidential in the agency's care software
• Support billing and payroll preparation, including timesheets, visit verification and invoice follow-up
• Post caregiver job openings and prepare simple reports and other admin tasks as needed

What you need

• At least 1 year of experience as a virtual assistant, receptionist or admin, ideally in home care or healthcare
• Fluent, friendly spoken and written English, with comfort on the phone with seniors and families
• Strong organization and attention to detail, able to adapt to schedule changes
• Confident with Google Workspace or Microsoft 365, email and basic social media
• Based in Latin America, with reliable internet, a quiet workspace and a headset
• Discretion when handling private health information

Applicants must be based in: Brazil, Mexico, Colombia, Argentina, Chile, Peru.

How to apply

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