i'llTip JobsAdministrative Coordinator, Psychology Practice (Remote - Philippines & South Africa)
Candidates must be available to work US Eastern Time hours. A psychology practice that supports mental health clients, including people with high public profiles, is looking for an administrative coordinator to run day-to-day patient-facing operations remotely. You will manage schedules, communications and records while keeping strict confidentiality at the centre of everything you do. The role suits someone who stays calm when priorities shift and knows when a situation needs immediate escalation.
What you'll do
- Manage clinician calendars, appointment bookings, reschedules and cancellations
- Handle patient communications by email and phone with discretion and professionalism
- Maintain accurate records in electronic medical record (EMR/EHR) systems and shared Google Workspace files
- Confirm appointments and follow established workflows for reminders and follow-up
- Identify urgent patient matters and escalate them to the appropriate clinician promptly
- Support the practice with general administrative tasks and process improvements, including automation where useful
What you need
- Previous healthcare administration experience, ideally in psychology, psychiatry, mental health or a medical practice
- Experience using EMR/EHR systems and standard office software, including Google Workspace
- HIPAA certification, or willingness to complete it before starting
- Strong understanding of patient confidentiality, data protection and professional boundaries
- Excellent written and spoken English, with strong organisation and attention to detail
- Ability to work US Eastern Time hours and to work independently
Applicants must be based in: South Africa, Philippines.
How to apply
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