Associate Renewals Manager (Remote - Italy/Spain)

This is an entry-to-mid level, individual-contributor role in the renewals team of a large software company that sells a DevSecOps platform to enterprise customers. You will look after a portfolio of subscription renewals, moving each one to on-time closure while keeping customer relationships healthy. The team is quota-carrying and works fully remotely and asynchronously, alongside Sales, Customer Success, Finance and Legal. Work is guided by defined processes and reviewed by senior managers.

What you'll do

• Own a portfolio of customer renewals, tracking key dates and driving each one to timely closure.
• Hold consultative conversations with customers during the renewal cycle to understand how they use the product and what they plan next.
• Spot expansion opportunities such as extra seats, higher tiers or additional modules, and surface unmet needs within existing accounts.
• Prepare and send renewal quotes, order forms and related paperwork accurately and on schedule, including any expansion.
• Review moderately complex renewal cases (usage trends, contract terms, pricing), escalate unusual items, and help reduce identified risk.
• Keep CRM and renewal records current to support forecasting and reporting.

What you need

• Experience running renewal or account management processes, ideally in B2B software or subscriptions.
• Able to handle basic renewal deals independently and willing to learn more complex cases such as multi-year or upsell-attached contracts.
• Strong attention to detail and comfort juggling many renewals at once.
• Clear written and verbal communication skills in a remote, asynchronous setting.
• Ability to follow defined processes, flag exceptions, and accept coaching from senior colleagues.
• Willingness to travel occasionally for training, team offsites and customer meetings.

Applicants must be based in: Spain, Italy.

How to apply

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