Client Onboarding Specialist (Remote, South Africa)

Role works U.S. business hours. A podcast production company is hiring a client onboarding specialist to guide new clients from sign-up through their first recording session. The role centers on welcome calls, technical readiness checks, and collecting the information needed to set up each client's show. It suits someone who enjoys client-facing work and can make technical steps easy to follow.

What you'll do

• Run welcome and onboarding video calls to review equipment needs, explain the process, and set expectations.
• Coordinate technical checks and help clients troubleshoot basic setup issues before their first recording.
• Help clients connect social media accounts and complete onboarding paperwork.
• Track each client's onboarding tasks, follow up on missing items, and keep them on schedule.
• Keep client records up to date and hand completed onboarding over to the Client Success team.

What you need

• Prior experience in customer service, client onboarding, or another client-facing role.
• Excellent spoken and written English and strong organizational skills.
• Confident leading video calls and walking non-technical clients through setup steps.
• Comfortable with remote workflow monitoring software.
• Reliable computer with at least 8GB RAM, a fast internet connection, an external webcam, and a quality headset or microphone.
• Ability to work U.S. business hours and to complete assessments as assigned.
• Nice to have: marketing, social media, podcasting, or media production experience.

Applicants must be based in: South Africa.

How to apply

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