Customer-focused Chat Representative

This fully remote role is for a customer support representative who helps people through online chat. It suits a digital services organisation that values clear written communication and a patient, helpful approach. The work centres on answering enquiries, explaining procedures and resolving everyday issues while following established guidelines. Candidates who enjoy writing clearly and supporting people will fit well, and entry-level applicants are welcome as well as those with prior support experience.

What you'll do

• Respond to customer enquiries through online chat
• Explain products, services and account procedures clearly
• Help customers troubleshoot routine issues
• Escalate complex enquiries to the relevant support team
• Keep accurate records of customer conversations
• Follow up on unresolved requests when needed

What you need

• Good written English communication skills
• Accurate typing and attention to detail
• Friendly, patient and professional attitude
• Basic computer skills and familiarity with online tools
• Ability to follow procedures and manage multiple enquiries
• Reliable internet connection and a suitable remote workspace

Open to applicants anywhere in the world.

How to apply

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