Customer Care & Delivery Operations Assistant

This remote role suits a organised, friendly person who enjoys helping customers and keeping day-to-day deliveries on track. The hiring organisation is a business that relies on smooth order handling and clear communication with its customers. The work combines customer messaging with behind-the-scenes coordination, so it fits people who like variety and take pride in tidy records. No prior delivery experience is listed as essential, and the post welcomes people who are keen to learn and build a career in customer service and operations.

What you'll do

• Respond to customer enquiries through the appropriate channels
• Track orders and keep customers updated on progress and delivery schedules
• Follow up with delivery personnel and relevant teams to resolve delivery issues
• Help resolve customer complaints and support daily delivery operations
• Maintain accurate records of customer interactions, orders and deliveries

What you need

• Good written and verbal communication skills
• Strong customer service and problem-solving abilities
• Excellent organisational skills and attention to detail
• Good record-keeping and administrative skills
• Ability to manage multiple tasks and meet deadlines
• Able to work independently in a remote setting

Open to applicants anywhere in the world.

How to apply

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