Customer Experience Manager

This onsite role in Ikeja, Lagos, is for a Customer Experience Manager who will oversee day-to-day customer service operations and work to raise customer satisfaction and keep customers coming back. The post suggests an organisation that values strong service and long-term customer relationships. It suits an experienced customer service leader who enjoys solving problems, coaching a team and shaping how customers feel about every interaction.

What you'll do

• Oversee customer service operations
• Improve customer satisfaction
• Strengthen customer retention
• Manage customer relationships and resolve problems

What you need

• Proven experience in customer service management
• Ability to improve customer satisfaction and retention
• Strong customer relationship management skills
• Strong problem-solving skills

How to apply

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