Customer Service Representative

An onsite customer service role in Lagos with a travel services business that helps clients plan and book trips. The position suits organised, patient people who enjoy helping others and can stay calm when handling questions or complaints. It offers a clear path for growth in a busy client-facing team, with benefits including pension, health cover and performance-based pay reviews.

What you'll do

• Respond to customer enquiries by phone, email and in person
• Provide information on travel packages, bookings, visa processes and related services
• Handle complaints, cancellations and booking changes
• Keep accurate customer records and follow up on client satisfaction
• Work with internal teams to keep service delivery running smoothly

What you need

• HND or Bachelor's degree in a relevant field
• 1–3 years' customer service experience
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure
• Proficiency in Microsoft Office
• Familiarity with travel booking systems or CRM software is an advantage

How to apply

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