Customer Service Representative

This is a full-time, fully remote customer service role open to candidates worldwide. It suits a friendly, organised person who enjoys helping people, solving problems calmly and keeping customers informed from first contact to resolution. The role is with an outsourced talent solutions organisation that supports clients through its customer-facing teams. Ideal applicants have prior experience in customer support or call centre work, strong written and spoken English, and comfort working independently with CRM and ticketing tools across phone, email and live chat.

What you'll do

• Handle inbound and outbound customer enquiries by phone, email, live chat and other channels
• Resolve complaints by identifying issues and proposing suitable solutions
• Keep accurate customer records and follow-up notes in CRM systems
• Follow up with customers to confirm their concerns have been addressed
• Escalate complex or unresolved issues to the right department
• Coordinate with internal teams to keep customer service running smoothly

What you need

• Previous experience in customer service, call centre operations, client support or a similar role
• Excellent written and verbal English communication skills
• Strong listening, problem-solving and conflict-resolution abilities
• Ability to manage multiple enquiries and prioritise tasks
• Comfortable using CRM systems, ticketing platforms and support tools
• Ability to work independently in a remote environment

Open to applicants anywhere in the world.

How to apply

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