Insurance Billing Customer Service Representative (Remote - US only)

Pay: $17.50/hr - $18.50/hr (hourly rate). Candidates must be legally eligible to work in the USA. A customer-facing healthcare billing support team handling insurance claims and self-pay accounts for patients and providers. The department runs extended hours, from 9am to 9pm Eastern Time, so schedules will need to cover that window. The role focuses on resolving billing questions, working through claim problems, and keeping accounts compliant with healthcare privacy rules.

What you'll do

• Answer and resolve billing and insurance questions from patients and provider staff by phone and in writing
• Review claim denials, rejections, and underpayments and work them to resolution
• Apply payer contract terms, eligibility requirements, and insurance billing priority rules to each account
• Flag recurring problems and suggest process improvements to management
• Protect patient information by following HIPAA, PCI, and PII/PHI security requirements

What you need

• High school diploma or GED required; college coursework or degree preferred
• 3 to 5 years of work-related experience; healthcare or hospital billing knowledge preferred
• Call center or contact center experience preferred
• Typing speed of at least 60 words per minute while able to speak on calls
• Strong verbal and written communication skills and comfort multitasking under pressure
• Working knowledge of Microsoft Office; experience with systems such as Epic, Meditech, or I-Series is a plus
• Bilingual Spanish and English is a plus and carries a higher pay rate

Applicants must be based in: United States.

How to apply

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