Customer Success Associate

A remote customer support role open to candidates based in Nigeria, working with a digital commerce business that serves both buyers and sellers. The role suits someone who enjoys helping people solve problems quickly and kindly, and who is comfortable communicating across chat, email and phone. It is a contract position, ideal for a patient, organised person with strong written and spoken English.

What you'll do

• Respond to customer enquiries and issues through chat, email and phone
• Resolve problems raised by sellers in a timely and empathetic way
• Represent the company's voice consistently across all support channels

What you need

• Based in Nigeria and able to work remotely
• Strong spoken and written English
• Empathetic, patient communication style
• Comfortable handling chat, email and phone support

Applicants must be based in: Nigeria.

How to apply

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