Customer Success Manager - Enterprise (Remote - Europe)

Visa sponsorship is offered for Germany only; for other countries you need an existing right to work. A fast-growing AI automation software company with a large developer community is hiring a Customer Success Manager for its guided enterprise segment. You will be the main post-sales partner for a portfolio of about 30 enterprise accounts across EMEA, supporting customers from onboarding through scaled adoption and expansion. The role combines hands-on customer work with building repeatable playbooks for the wider customer base. Company working language is English.

What you'll do

• Own a portfolio of enterprise customers as the primary post-sales contact across onboarding, adoption and renewal
• Run kickoffs, success planning, health checks, executive reviews and QBRs with clear goals and measurable outcomes
• Monitor product usage and customer health signals, spot risks early and manage escalations
• Build ROI narratives tied to adoption, efficiency and business impact, and identify upsell and cross-sell opportunities with Account Executives
• Work with Support, Solutions Engineering and Product to unblock customers and feed structured customer feedback into the roadmap

What you need

• Experience managing enterprise SaaS customers, including kickoffs, onboarding and QBRs
• Technical fluency to discuss APIs, integrations, authentication and automation architecture with IT and engineering teams
• Experience supporting renewals and expansion deals with a record of retention and growth
• Ability to translate product usage into business outcomes and executive-ready summaries
• Strong written and spoken English and a right to work in the listed country (Germany visa sponsorship available)
• Interest in automation or AI tools; prior use of workflow or integration platforms is a plus

Applicants must be based in: United Kingdom, Germany, France, Netherlands, Spain, Portugal, Poland, Ireland, Italy, Belgium.

How to apply

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