Customer Success Manager (Remote - US only)

Candidates must be based in the US. A fast-growing no-code and workflow automation software company is hiring a Customer Success Manager to own a portfolio of enterprise accounts after the sale. You will guide customers from onboarding through renewal as they adopt the platform and its AI features, and you will work closely with Account Executives so they can focus on growth. The role suits someone who enjoys teaching, building trust with multiple stakeholders, and turning product usage into measurable business results.

What you'll do

• Act as the primary post-sales contact for assigned enterprise accounts and route complex issues to the right internal team
• Build a mutual onboarding plan so customers launch their key workflows within 90 days, with governance in place from the start
• Create joint success plans focused on AI adoption, business outcomes and operational efficiency, and lead executive business reviews that document ROI and surface risk
• Deliver enablement sessions, workshops and hands-on build sessions, and develop internal champions who sustain adoption
• Monitor account health and adoption trends, flag risks early to Account Executives and the Renewals team, and pass qualified expansion opportunities along with context

What you need

• 5+ years of experience in enterprise customer success, account management, solutions consulting or technical account management for B2B SaaS or workflow automation products
• Proven record of delivering measurable customer results across onboarding, adoption, retention and expansion
• Experience owning relationships with multi-stakeholder enterprise accounts
• Technical fluency across workflow automation, integrations and data, with a working understanding of how customers apply AI to real work
• Strong organizational, facilitation and presentation skills, and comfort working with Sales, Support and Services on shared accounts
• Must be located in the United States

Applicants must be based in: United States.

How to apply

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