MVP Account Executive (Remote - US only)

You must be authorized to work for any U.S. employer. West Coast candidates are preferred, but qualified applicants from anywhere in the U.S. are considered. A fast-growing North American sports entertainment company with a mobile-first platform is hiring an MVP Account Executive to manage relationships with its most engaged and highest-value players. You will own a named book of players within assigned U.S. territories and work to keep them satisfied, well supported and engaged with the product. The role combines relationship management, customer care, and program design, with a strong focus on responsible gaming.

What you'll do

• Serve as the main relationship contact for high-value players, building loyalty and product satisfaction over time.
• Review internal scouting reports, complete due diligence, and onboard qualified players into a book of business of up to about 500 players across multiple states.
• Help shape the MVP program's design around engagement, elevated care and responsible gaming.
• Manage an offline experience budget and arrange personalized, memorable touchpoints for players.
• Resolve player issues quickly, using sound judgment and following company policy.
• Work with experiential marketing, partnerships and other internal teams to deliver in-person events, and apply all MVP policies and guidelines.

What you need

• 3 to 5 years of customer-facing experience; high-end or VIP customer service experience is preferred.
• Proven track record managing a company's most valuable or most engaged customers.
• Working knowledge of customer segmentation, lifecycle stages and CRM best practices, with strong analytical skills.
• Strong interpersonal and communication skills, and a real interest in sports with the ability to discuss them fluently. Gaming or card-collecting knowledge is a plus but not required.
• Comfortable in a fast-paced, hyper-growth setting, and willing to work non-traditional hours and travel occasionally.
• Familiarity with regulatory and compliance considerations in gaming, fantasy sports or sports betting is a plus.

Applicants must be based in: United States.

How to apply

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