Customer Success Manager (Remote - US only, excluding listed states)

Open to candidates residing in the US except Alaska, California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington DC, and the Austin, Boulder, Chicago, Dallas, Denver, Houston and Seattle metro areas. This is a customer success role at a company that builds an Internet of Things platform for businesses that run physical operations such as field services, transportation, construction, agriculture and utilities. The Scaled Customer Success team helps mid-market customers adopt the platform, see measurable results, and renew and expand. The role is cross-functional and more technical than a typical account management job, with regular work alongside Sales, Support, Finance, Product and Sales Engineering.

What you'll do

• Serve as a long-term partner to larger mid-market customers after implementation, learning their fleets and operational challenges.
• Explain complex platform features and advise on how to configure them for each customer's workflows.
• Investigate and help resolve technical issues raised by customers.
• Lead strategic engagements to map customer operations and goals, then build action plans with clear metrics and timelines.
• Run product consultation workshops and value check-ins that lead to workflow and feature recommendations.
• Bring customer needs to Product, Finance and Support to shape roadmap priorities.

What you need

• 3 to 5+ years in a technical customer success, account management, sales, sales engineering or strategic consulting role; enterprise SaaS experience preferred.
• Experience working with technical products and able to learn and explain them clearly.
• Strong prioritization, problem-solving and stakeholder communication skills with executives and technical teams.
• Diplomacy and composure when handling difficult customer issues.
• Bachelor's degree from a four-year institution.
• Must be legally authorized to work in the US and reside in one of the eligible states listed above.

How to apply

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